SHIPPING & RETURNS
SHIPPING POLICY
We ship mainly Monday through Wednesday, you will receive an email with tracking once your order is shipped. We do our best to sometimes even ship the same day if the order comes in early enough.
When watching your tracking number that is provided by King's Fish Market, please contact UPS on the status of your delivery if it is showing later than expected. Once it leaves King's Fish Market, we have no control of the delivery.
We recommend getting to your package as promptly as possible being that each shipment is sent frozen and is time-sensitive. However, we realize things happen in life, and if your package has started to thaw it will be fine to eat.
You can put into freezer to keep for later or complete the thawing process in the refrigerator for consumption. Fresh/Frozen fish must be properly cooked and reach an internal temperature of at least 145*F to ensure harmful bacteria are killed.
Smoked fish is brined and smoked and ready to eat upon thawing. Smoked fish is good until the expiration date found on your label and under refrigerated conditions.
RETURN & EXCHANGE POLICY
As a family business that values quality and customer satisfaction, we want to ensure you're happy with every order. However, due to the nature of our products, we are unable to accept returns or exchanges on food items.
If you have any concerns about your order, please don't hesitate to reach out to us directly. We're here to help and will do our best to resolve any issues.
Going Green!
We've gone green!
We have switched our retail packaging materials to be 100% eco-conscious. This amazing Green Cell Foam packing material is compostable, biodegradable, water soluble (YES- it really does dissolve in water!) and can even be used safely in your fireplace.
Additionally, the manufacturing of Green Cell Foam requires 70% less energy and produces 80% less greenhouse gases than petroleum based fuels, keeping our deliveries safe, COLD and our Great Lakes clean!
